Return & Refund Policy

We want you to be completely satisfied with your purchase from Platinum Pool Enterprise. Please read our return and refund policy carefully.

Returns

We accept returns within 7 days of delivery, subject to the following conditions:

Item must be unused, in its original packaging, and in the same condition as received
Proof of purchase must be provided
Items must not have been installed or used

Non-Returnable Items

Pool chemicals (for safety reasons)
Items that have been installed or used
Customised or special-order items
Items damaged due to improper installation or misuse

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery via WhatsApp at +60 18-264 1362 with photos of the damage. We will arrange a replacement or refund accordingly.

Refunds

Once a return is approved and the item has been received and inspected, a refund will be processed within 7–14 business days to your original payment method.